Bob authored a couple of the field team guides in Microsoft's Business Desktop Deployment (BDD) documentation; specifically the guides for "core" applications (Office) and "supplemental" applications (everything else).
The Start to Finish Guide to Scripting with KiXtart was first released as an eBook by NetImpress in 2003. Then in 2005, it was released by Mann Publishing in paperback format with select appendixes available online.
This white paper entitled, Network Diagnostics Technologies in Windows Vista was written for Microsoft to help describe the capabilities of the feature to identify and resolve network-related issues using integrated diagnostic and repair capabilities. Published: January 2007.
Bob is often called upon as an industry expert in publications and is also often quoted in the press in his role as Sr. Product Manager at Dell KACE. Click the "More" button for a running list of links to such articles, press releases, and similar sources quoting Bob.