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Problems with the new Book Book iPhone case

I’ve been using Book Book for my iPhone case for my last few iPhones now and was cautiously optimistic about Twelve South’s latest design. After using it for a couple of weeks, I reported the following complaints to the company and got not response. I’m going with no case at the moment and carrying a separate wallet; something I’ve not done for several years.

These days, when we can’t get satisfaction directly, we share. So here are the issues I have which have lead me to give up on my longtime favorite case/wallet.

  • I got an alert from the iPhone that my unsupported magnetic case may be affecting photo quality. That is disturbing as it is the primary reason I bought the new iPhone 11 Pro.
  • Two of my three wireless charging pads don’t work with the case despite it specifically saying it supports wireless charging. The previous case worked fine but this one either does not work, or needs to be very carefully placed in just the exact right position (which takes a couple minutes) and then can be intermittent. In my car I get constant warnings that it is disconnected and connected again and so I found myself having to regularly remove the phone from the case entirely. On the plus side, it is now much easier to remove the phone from the inner case as advertised. But the point is that I shouldn’t have to.
  • Due to the case being magnetic instead of locked in place, it also didn’t quite stay just where it should so I found I had to remember to push the phone up and to the right before taking a picture or the case would partially cover the camera lens. This was never an issue when it was locked in the right position with the previous model.
  • Finally, I really have to play with getting the magnet to hold the phone when trying to use it as a stand— I read that this may improve as it breaks in, and I believe that is true. If not for the other issues above, this is something I could certainly live with.

I hope I get a response. A refund. Ideally, I hope that they make a non-magnetic version of the iPhone 11 Pro Case. I hope I can update this article with a positive outcome (and will if/when I have one to share).

Update: On 11/7/2019 12South contacted me via direct message on Twitter, got my order number and issued a refund. No response was provided regarding the above product feedback.

Application Book Forward

I first got a copy of The Application Book by Tim Mangan as an early look of something I would review online. It was outstanding. Having edited several books in the past, I was compelled to provide lots of unsolicited feedback which he happily accepted. Later Tim asked that I provide a forward for the book which I was honored to do.

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Investing in Microsoft Surface; A tough call

I love my gadgets. I’ve been buying up the latest toys for some time and am the target audience when it comes to products by Apple and now Microsoft. However, Apple has been doing this for a while and I’m invested now. What would it take for me to jump on a new platform (and what that really means is to invest in another set of applications)?

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Playing with Windows 8 on Mac

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Books by Bob Kelly

I started with an eBook published by Real Time Publishers on the topic of Windows Desktop Administration. I then wrote a second digital book on the KiXtart scripting language with the intention of seeing it go to print. Agilty press was sold to Mann Publishing and did print one edition of the book which was well received. My last book was the first that was straight to print and for a major publisher, unfortunately the topic was Deploying and Administering Windows Vista which was devastatingly unpopular. Each was a great deal of work which took many months to see through. Today I much prefer simple articles and blog posts and have no aspirations to write additional books.